Order Processing Time
Our company prides itself on our fast shipping. All items that ship for free will be sent via UPS Mail Innovations. Average delivery time is 7-10 days. Please consider upgrading to another shipping method if time is critical.
My shipping address is different than my billing address. What do I do?
Due to the high amount of credit card fraud, we now require online orders to have the same shipping/billing address. We can override this requirement if you place the order over the phone or if you call/email us after you place the order and request a different shipping address.
My order didn't go through but my card has been charged. How do I get my money back?
If you tried to use an address that did not match the billing address on the card, our credit card processor will decline the transaction. 95% of the time, your funds will be available immediately. If they are not, you will need to contact your bank and ask them when they update their systems.
Its been 12 hours, where is my stuff?!? I needed it yesterday!
If you got a tracking number, please check it on USPS.com. If you get the message that the label doesn't exist, its because USPS hasn't refreshed their system yet. Sometimes it will take 12-16 hours for USPS to record that they picked up a package. If you call us and ask where your package is, we will ask you your order number and then tell you the above information
I think my package has been lost. What do I do now?
Call us. Please have your order number ready. We will have USPS do a trace on the package.